TuneArt

Refund Policy

Last updated: March 30, 2026

1. Overview

TuneArt is committed to customer satisfaction. This policy outlines how we handle refund requests for credit purchases and subscription payments. All payments are processed by Creem as our Merchant of Record.

2. Credit Pack Refunds

  • You may request a full refund for a credit pack purchase within 7 days of the purchase date, provided none of the credits have been used.
  • Once any credits from a pack have been used, the purchase is non-refundable.
  • Refund requests made after 7 days are not eligible.

3. There Is Nothing to Cancel

  • TuneArt does not sell subscriptions. Credit packs are one-time purchases, so nothing renews and there is no billing cycle to cancel.
  • Purchased credits stay valid for 12 months from the date of purchase and remain on your account until you spend them.
  • Your receipts and payment details are available from Settings → Billing once you have made a purchase.

4. Non-Refundable Items

  • Credits that have already been consumed for AI generation are non-refundable, as the underlying compute costs are incurred at the time of generation.
  • Free credits included with account creation are not eligible for refund.

5. How to Request a Refund

To request a refund, please email us at [email protected] with the following information:

  • Your account email address
  • Date of purchase
  • Reason for the refund request

We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Creem and typically appear on your statement within 5–10 business days.

6. Chargebacks and Disputes

If you believe a charge is unauthorized or incorrect, please contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving billing disputes promptly and fairly. Initiating a chargeback without contacting us first may result in account suspension pending investigation.

7. Changes to This Policy

We may update this refund policy from time to time. Any changes will be reflected on this page with an updated date.

8. Contact

For refund inquiries, contact us at [email protected].